Frequently Asked Questions

This Agreement was last modified on 18th february 2016

What Shipping Methods Are Available?

We ship freely within Nairobi.

How Long Will it Take To Get My Package?

Nairobi order are delivered within 12 hours. Nairobi CBD order in 2hours
Orders outside Nairobi will be shipped withing 24hours and delivery will be based on the speed of the chosen courier.

How Do I Track My Order?

Visit Click here

Do I Need Account To Place Order?

No.You can call us on 0722 576 644 to place an order.

How do I return an item?

Call us on 0722 576 644 and be ready with your order number.

Write to us on

How much time do I have to return a product to Onlidealz?

7 days

How do I send my returned product to Onlidealz?

You can drop it at our office-Ambank 14th floor

We can arrange pickup by our riders at no cost.

Is my product under warranty?

Warranty is as issued by manufacturer

How do I track my return status?

You won’t have to. Returns upon receipt are processed immediately

If I request for a replacement, when will I get it?

Maximum of 5 working days.

Do I have to return the free gift when I return a product?


Do I have to return all products in my order?

No. Only those you have issues with.